Store Policies

We believe in honest communication, fair policies, and complete transparency.
This page gives you quick access to all BeltUp Leather Co. policy information in one place.
For full policy details, click through to each section.

Lifetime Guarantee

Our Aussie-Made belts come with a Lifetime Functionality Guarantee.
If your belt fails under normal use, we will repair or replace it.

This applies to:

• Full-grain Aussie-Made belts

• Belts produced in our Brisbane workshop

• Hardware or structural failures under normal wear

It does not apply to:

• Misuse or force

• Body changes requiring a different size

• Cosmetic wear such as natural patina or stretching

• Imported belts (covered by standard warranty)

➡ Read Full Guarantee
/ pages / lifetime-guarantee 

Refund Policy

If you’re not completely satisfied with your purchase, we’re happy to help.

You may be eligible for:

• Refunds

• Exchanges

• Store credit

• Resizing (in-store or via post)

Conditions apply:

• Item must be unused, in original condition

• Proof of purchase required

• Some items may be exempt for hygiene reasons

➡ Read Full Refund Policy
/ policies / refund-policy

Shipping Policy

We ship Australia-wide using Australia Post.

Shipping options:

• Standard Shipping

• Express Shipping

Most orders are dispatched within 1–2 business days from our Brisbane store.
Tracking information is provided with every order.

➡ Read Full Shipping Policy
/ policies / shipping-policy

Privacy Policy

We respect your privacy and handle your personal information responsibly.

This includes:

• How your data is collected

• How it’s used

• How it’s protected

• Your rights as a customer

We never sell your personal information.

➡ Read Full Privacy Policy
/ policies / privacy-policy

Terms of Service

These terms outline:

• Use of our website

• Purchasing terms

• Customer responsibilities

• Prohibited activities

• Limitations of liability

➡ Read Full Terms of Service
/ policies / terms-of-service

Need Assistance?

If you're unsure which policy applies to your situation, or need help with an order, please reach out:

📩 Contact Us
/ pages / contact-us

We’re always happy to help with sizing, returns, exchanges, or general inquiries.